FAQ
Frequently Asked Questions
1. What materials are your jewelry made from?
Our jewelry is crafted from high-quality stainless steel with an 18K gold plating process — applied in triple layers for lasting brilliance. We use only hypoallergenic metals, making our pieces safe for sensitive skin while maintaining a luxurious finish.
2. Is your jewelry hypoallergenic?
Yes. All of our jewelry is made with hypoallergenic metals, free from nickel and other common irritants. Our pieces are designed to be gentle on all skin types, so you can wear them with complete confidence.
3. How do I care for my jewelry?
To preserve the beauty of your pieces:
- Clean gently with a soft, dry cloth after each wear
- Store in a cool, dry place away from humidity
- Avoid contact with perfume, lotions, and harsh chemicals
Our jewelry is waterproof and tarnish-resistant, but following these simple steps will keep it looking its best for years to come.
4. What is your return and exchange policy?
We want you to love every piece. If you're not completely satisfied, we accept returns and exchanges within 30 days of delivery. Items must be unworn and in their original condition. Please get in touch with us at Info@celomode.fashion to initiate a return or exchange.
5. Do you ship internationally?
Absolutely. We offer free shipping to Canada, the United States, Europe, Africa, Asia, Oceania, and South America — so no matter where you are, luxury is within reach.
6. How long does shipping take?
Shipping times vary by destination:
- Canada & USA: [3–5 business days]
- Europe: [5–10 business days]
- Africa, Asia, Oceania & South America: [10–15 business days]
All orders are processed within [1–2 business days]. You'll receive a confirmation email once your order ships.
7. Can I track my order?
Yes. Once your order has shipped, you'll receive a tracking number by email so you can follow your package every step of the way.
8. Do you offer gift wrapping?
"Gift wrapping is not currently available, but all orders arrive in our signature packaging, ready to gift."
9. What sizes are available?
Our jewelry and accessories are designed to be versatile and one-size-fits-most. For pieces with specific sizing (such as rings or adjustable bracelets), sizing details are listed on each product page. If you have questions about fit, don't hesitate to reach out.
10. Do you offer custom orders?
"Custom orders are not available, but we're always expanding our collections — sign up for our newsletter to be the first to know about new arrivals."
FAQ
Jewelry & Care
Is your jewelry hypoallergenic?
Yes — All our jewelry is nickel-free and safe for sensitive skin. We prioritize hypoallergenic materials to ensure comfort and peace of mind with every wear.
Is your jewelry tarnish-free?
Yes, our jewelry maintains high-quality finishes on every piece. We focus on providing long-lasting shine and durability. No low-grade materials are used.
Can I wear it in the shower or while swimming?
We recommend avoiding prolonged exposure to water, perfume, and harsh chemicals to extend the life of your gold plating. However, contact with water won’t harm the jewelry, but it’s best to dry it thoroughly afterward.
How should I clean and care for my jewelry?
Use a soft microfiber cloth to polish your jewelry gently. Avoid abrasive cleaners. Store your pieces in a cool, dry place or in our provided pouch to prevent scratches.
Are your products suitable for sensitive skin?
Absolutely. Our jewellery is designed for comfortable wear. Made with skin-friendly and tested materials. Suitable for most skin types. Our pieces are hypoallergenic and free from nickel and lead, making them safe for all skin types—even sensitive ones.
When should I wear your jewelry?
You can wear our jewellery anytime you like. It complements both casual and formal outfits. Perfect for work, outings, or celebrations. It can also be styled for special moments. Flexible designs make it easy to wear anytime. Ultra-light and comfortable
Can your jewelry match different styles?
Yes, our jewellery suits various fashion styles. It complements both modern and traditional looks. Helps enhance your overall appearance.Works well with different outfits and occasions. A versatile addition to your collection.
What designs are available?
We offer a range of elegant jewelry designs. Each piece is crafted with attention to detail. Designed to suit different style preferences. No compromise between beauty and quality. Pick your favorite and wear it with confidence.
CELO MODE
Materials & Quality
What materials are your pieces made from?
Our jewelry is crafted from high-quality stainless steel and sterling silver, plated in 18K gold for long-lasting shine. All pieces are nickel-free, hypoallergenic, and designed to maintain their elegance over time. They also ensure comfort for everyday wear. Ideal for enhancing your daily style.
Is your jewelry really gold?
Our pieces are gold-plated or gold-filled, offering the look of solid gold at a more accessible price.
Can I wear it in the shower or while swimming?
We recommend avoiding prolonged exposure to water, perfume, and harsh chemicals to extend the life of your gold plating. However, contact with water won’t harm the jewelry, but it’s best to dry it thoroughly afterward.
Are your stones natural?
We use a mix of natural and lab-grown stones, selected for quality and ethical sourcing.
Where is your jewelry made?
All our products are handcrafted in Canada and Thailand.
How can I make my jewelry last longer?
Handle your pieces with care, avoid exposure to water and chemicals, and store them in a soft pouch or jewelry box. Regular gentle cleaning will help maintain their shine and condition.
CELO MODE
Shipping, Returns & Payment
Where do you ship?
We ship worldwide. Shipping options and costs will be shown at checkout based on your location.
How long will my order take to arrive?
Orders are typically processed within 1–2 business days. Delivery times vary by region and are displayed at checkout.
What payment methods do you accept?
We accept Visa, MasterCard, PayPal, Apple Pay, Google Pay, and other secure payment options.
Can I return or exchange my orders?
Yes, we accept returns within 14 days of delivery. Items must be unworn and in original packaging.
Is my Payment information Secure
Absolutely — all payments are processed through secure, PCI-compliant systems with end-to-end encryption.
Do I pay for Shipping?
We are pleased to offer free shipping on all orders to Canada, the United States, and internationally—no minimum order required.
Can your jewelry match different styles?
Reach out to us directly, and our support team will contact you promptly to assist with your inquiry.