Return & Refund Policy

Return & Refund Policy

Effective Date: May 20, 2026

At Celo Mode, your satisfaction is our priority. We take pride in the quality of our jewelry and fashion accessories, and we want you to love every piece you receive.


Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:

  • Unworn, unused, and in their original condition
  • Free of scratches, damage, or signs of wear
  • In original packaging with all tags attached

The following items are final sale and cannot be returned:

  • Earrings (for hygiene reasons)
  • Items marked as "Final Sale" or purchased during clearance events
  • Customized or personalized items

How to Initiate a Return

  1. Email us at Info@celomode.fashion with your order number and reason for return
  2. Our team will respond within 2–3 business days with return instructions
  3. Ship the item back using a trackable shipping method
  4. Return shipping costs are the responsibility of the customer

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

  • Refunds are issued to your original payment method within 5–10 business days
  • Original shipping charges are non-refundable

Exchanges

We offer exchanges for a different size or colour of the same item, subject to availability. To request an exchange, follow the same return initiation process above and indicate your preferred replacement.


Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.


Contact Us

📧 Info@celomode.fashion
🌐 www.celomode.ca

FAQ

Jewelry & Care

Is your jewelry hypoallergenic?


Yes — All our jewelry is nickel-free and safe for sensitive skin. We prioritize hypoallergenic materials to ensure comfort and peace of mind with every wear.

Is your jewelry tarnish-free?



Yes, our jewelry maintains high-quality finishes on every piece. We focus on providing long-lasting shine and durability. No low-grade materials are used.

Can I wear it in the shower or while swimming?


We recommend avoiding prolonged exposure to water, perfume, and harsh chemicals to extend the life of your gold plating. However, contact with water won’t harm the jewelry, but it’s best to dry it thoroughly afterward.

How should I clean and care for my jewelry?


Use a soft microfiber cloth to polish your jewelry gently. Avoid abrasive cleaners. Store your pieces in a cool, dry place or in our provided pouch to prevent scratches.

Are your products suitable for sensitive skin?


Absolutely. Our jewellery is designed for comfortable wear. Made with skin-friendly and tested materials. Suitable for most skin types. Our pieces are hypoallergenic and free from nickel and lead, making them safe for all skin types—even sensitive ones.

When should I wear your jewelry?


You can wear our jewellery anytime you like. It complements both casual and formal outfits. Perfect for work, outings, or celebrations. It can also be styled for special moments. Flexible designs make it easy to wear anytime. Ultra-light and comfortable

Can your jewelry match different styles?


Yes, our jewellery suits various fashion styles. It complements both modern and traditional looks. Helps enhance your overall appearance.Works well with different outfits and occasions. A versatile addition to your collection.

What designs are available?


We offer a range of elegant jewelry designs. Each piece is crafted with attention to detail. Designed to suit different style preferences. No compromise between beauty and quality. Pick your favorite and wear it with confidence.

FAQ

Materials & Quality

What materials are your pieces made from?


Our jewelry is crafted from high-quality stainless steel and sterling silver, plated in 18K gold for long-lasting shine. All pieces are nickel-free, hypoallergenic, and designed to maintain their elegance over time. They also ensure comfort for everyday wear. Ideal for enhancing your daily style.

Is your jewelry really gold?




Our pieces are gold-plated or gold-filled, offering the look of solid gold at a more accessible price.

Can I wear it in the shower or while swimming?


We recommend avoiding prolonged exposure to water, perfume, and harsh chemicals to extend the life of your gold plating. However, contact with water won’t harm the jewelry, but it’s best to dry it thoroughly afterward.

Are your stones natural?



We use a mix of natural and lab-grown stones, selected for quality and ethical sourcing.



Where is your jewelry made?



All our products are handcrafted in Canada and Thailand.



How can I make my jewelry last longer?



Handle your pieces with care, avoid exposure to water and chemicals, and store them in a soft pouch or jewelry box. Regular gentle cleaning will help maintain their shine and condition.


FAQ

Materials & Quality

What materials are your pieces made from?


Our jewelry is crafted from high-quality stainless steel and sterling silver, plated in 18K gold for long-lasting shine. All pieces are nickel-free, hypoallergenic, and designed to maintain their elegance over time. They also ensure comfort for everyday wear. Ideal for enhancing your daily style.

Is your jewelry really gold?




Our pieces are gold-plated or gold-filled, offering the look of solid gold at a more accessible price.

Can I wear it in the shower or while swimming?


We recommend avoiding prolonged exposure to water, perfume, and harsh chemicals to extend the life of your gold plating. However, contact with water won’t harm the jewelry, but it’s best to dry it thoroughly afterward.

Are your stones natural?



We use a mix of natural and lab-grown stones, selected for quality and ethical sourcing.



Where is your jewelry made?



All our products are handcrafted in Canada and Thailand.



How can I make my jewelry last longer?



Handle your pieces with care, avoid exposure to water and chemicals, and store them in a soft pouch or jewelry box. Regular gentle cleaning will help maintain their shine and condition.